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Published MyBYD guidance.

Find this topic in a BYD handbook → Handbook source: BYD UK

BYD DOLPHIN27 published results

3 closer matches on this page. Check that the guide covers your car before following its instructions.

Practical guideGeneral / all-model guidance

1. The car will not charge at home. Where do I start?

From: BYD Owner Help Hub: start with what is happening

A calm starting point when your BYD will not charge, an app fails, a warning appears or a bill looks wrong. Choose the symptom, find the right guide and know who can help.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Owner answerBYD DOLPHIN

BYD DOLPHIN not charging? Safe first checks

DOLPHIN charging troubleshooting for cables, ports, schedules and public chargers, with clear safety and BYD escalation advice.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=79) — PDF 79–83, PDF 88–89. Checked 22 October 2026. (BYD UK)

Practical guideGeneral / all-model guidance

BYD not charging overnight: Octopus, Ohme and smart-charger checks

Missed an overnight charge? Follow a practical checklist for your BYD, charger and tariff: identify who controls charging, check targets and timers, and investigate failed starts or restarts without guessing.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [ohme-ev.com: troubleshooting for intelligent octopus go and ohme](https://ohme-ev.com/support/troubleshooting-for-intelligent-octopus-go-and-ohme/) · [ohme-ev.com: how can i keep my ohme charger secure](https://ohme-ev.com/support/how-can-i-keep-my-ohme-charger-secure/) · [ohme-ev.com: my car isnt charging as expected](https://ohme-ev.com/support/my-car-isnt-charging-as-expected/) · [ohme-ev.com: troubleshooting suspended ev errors](https://ohme-ev.com/support/troubleshooting-suspended-ev-errors/) · [ohme-ev.com: prioritise savings or your target with intelligent octopus go](https://ohme-ev.com/support/prioritise-savings-or-your-target-with-intelligent-octopus-go/) · [support.myenergi.com: 18470101583377 zappi Intelligent Octopus Go](https://support.myenergi.com/hc/en-gb/articles/18470101583377-zappi-Intelligent-Octopus-Go) · [support.myenergi.com: 360019305197 Charge Delayed](https://support.myenergi.com/hc/en-gb/articles/360019305197-Charge-Delayed) · [support.hypervolt.co.uk: smart tariffs](https://support.hypervolt.co.uk/en/knowledge-base/smart-tariffs) · [blog.hypervolt.co.uk: hypervolt v2 update dynamic tariffs an update](https://blog.hypervolt.co.uk/en/news/hypervolt-v2-update-dynamic-tariffs-an-update) · [support.indra.co.uk: 29544001447069 Intelligent Octopus Go](https://support.indra.co.uk/hc/en-gb/articles/29544001447069-Intelligent-Octopus-Go) · [wallbox.com: pulsar max integration unlocks the power of intelligent octopus go tariff for ev owners](https://wallbox.com/en_uk/blog/pulsar-max-integration-unlocks-the-power-of-intelligent-octopus-go-tariff-for-ev-owners) · [support.wallbox.com: troubleshooting for all wallbox chargers](https://support.wallbox.com/en/knowledge-base/troubleshooting-for-all-wallbox-chargers/) · [andersen-ev.com: tariffs charging](https://andersen-ev.com/pages/tariffs-charging) · [octopus.energy: faq syncenergy signup](https://octopus.energy/blog/intelligent-go-faqs/faq-syncenergy-signup/) · [support.easee.com: 33123627163281 Smart Charging Information and Solutions](https://support.easee.com/hc/en-gb/articles/33123627163281-Smart-Charging-Information-and-Solutions) · [octopus.energy: octopus charge setup](https://octopus.energy/blog/intelligent-go-faqs/octopus-charge-setup/) · [octopus.energy: octopus charge faqs](https://octopus.energy/blog/octopus-charge-faqs/) · [octopus.energy: evc support](https://octopus.energy/evc-support/) · [octopus.energy: intelligent octopus go smarter charging for a greener grid](https://octopus.energy/blog/intelligent-octopus-go-smarter-charging-for-a-greener-grid/) · [octopus.energy: go](https://octopus.energy/smart/go/) · [ovoenergy.com: charge anytime terms](https://www.ovoenergy.com/terms/charge-anytime-terms) · [ovoenergy.com: charge anytime](https://www.ovoenergy.com/electric-cars/charge-anytime) · [eonnext.com: smart](https://www.eonnext.com/tariffs/next-drive/smart) · [eonnext.com: support](https://www.eonnext.com/tariffs/next-drive/smart/support) · [edfenergy.com: goelectric](https://www.edfenergy.com/electric-cars/ev-tariffs/goelectric) · [edfenergy.com: smart charging bolt on](https://www.edfenergy.com/electric-cars/ev-tariffs/smart-charging-bolt-on) · [scottishpower.co.uk: ev optimise](https://www.scottishpower.co.uk/support-centre/ev-optimise) · [britishgas.co.uk: ev tariff.html](https://www.britishgas.co.uk/energy/ev-tariff.html) · [Octopus Energy](https://octopus.energy/blog/intelligent-go-faqs/) · [Ohme UK](https://ohme-ev.com/support/how-do-i-choose-the-right-target-for-my-car/). Checked 22 October 2026.

These results link to published MyBYD guides. Before following any steps, check that the guide covers your car and read its warnings.

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