Who controls the data?
MyBYD is the controller of personal information submitted directly through this website. Use the privacy contact form for questions, correction, deletion or other rights requests.
What we collect.
Contact enquiries may include your name, email address, selected topic, message, consent record, submission time and limited technical security information. Anonymous range reports store the vehicle and journey context described beside that form; they do not request names, registrations, exact routes or contact details.
MyBYD Pulse community evidence.
Pulse OTA, issue and fix submissions request structured vehicle context such as BYD model, model year, software version, mileage band, broad UK region, problem category, dates and optional app or phone-version details. We do not request a name, email address, VIN, registration number, full postcode or exact location for these reports. Submissions are stored privately for moderation. Approved information may be published only in aggregated or clustered form with its sample size and evidence label. Rejected and pending reports do not contribute to public statistics.
Potential safety reports may be prioritised for review, but MyBYD does not diagnose vehicles or replace BYD, a retailer, roadside assistance or emergency services. Do not include personal information in free-text fields or evidence links.
Owner update emails.
If you request MyBYD updates, we store your email address, the consent wording you accepted, the page used to sign up, subscription status and timestamps. We use this only for occasional MyBYD owner updates, do not add tracking pixels, and do not sell the address. You can unsubscribe at any time or use the privacy contact form before email self-service is introduced.
My Garage and reminders.
My Garage uses your browser’s local storage. Vehicle nickname, model, mileage, software version and reminders remain on that device and are not submitted to MyBYD by the tool. Clearing browser data or deleting the garage removes them.
Why and how long.
Enquiries and community submissions are processed to answer requests, moderate and publish useful community evidence, operate the service, prevent abuse and keep appropriate records. We intend to retain ordinary enquiries for no longer than 24 months. Pending or rejected community submissions will be reviewed for deletion on a shorter operational cycle; approved evidence may be retained while it remains relevant to the published aggregate and audit trail. A longer period may apply where needed for an unresolved matter or legal obligation.
Cookies, security and measurement.
Essential cookies are used for protected administration and security. Public submission endpoints use server-side validation, same-origin controls and short-window rate limiting. MyBYD does not use invasive browser fingerprinting for Pulse. If optional audience measurement or advertising technology is introduced, this notice and any required consent control must be updated before it is enabled.
Sharing and international processing.
We do not sell contact details or individual community submissions. Necessary hosting or technology providers may process limited data on our behalf. A future anonymised community summary may be shared with BYD, but it must not contain names, emails, VINs, registrations, exact locations or individual free-text that could identify a person. External links operate under their own privacy terms.
Your rights.
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase, restrict or object to processing, and to complain to the Information Commissioner’s Office. Contact us first if you would like us to investigate.
Avoid sending VINs, registrations, financial information, precise locations, account screenshots or sensitive personal details.