OWNER ANSWER
BYD DOLPHIN stuck on “Charging—connecting, please wait”
If DOLPHIN stays on “connecting” or “please wait”, first check the charger has accepted payment or authorisation and is offering power. Then check whether an approved AC schedule is deliberately holding the session.
- Read the charger’s authorisation and session message, and check whether this is an AC or DC connection; the DOLPHIN’s vehicle charging timer does not control DC charging.
- Check the car’s battery level and the target or schedule actually selected. Safety note: If a plug is damaged, unusually hot, smells burnt or shows smoke or arcing, stop using it and keep clear. Repeated electrical trips need the installer; reconnecting can worsen an electrical fault.
- For AC, open Smart Charging, or Settings → Energy → Charge/Discharge. With non-BYD-certified slow AC equipment, turn the vehicle’s Scheduled charging switch off as this handbook instructs, and use the charger/provider’s approved timing. Charge now overrides one session; it does not cancel the recurring vehicle schedule.
- If a session is stuck, end it normally using the provider’s control.
- With the session stopped and the port unlocked, check the connector and port visually for damage or obstruction. Align and seat the undamaged compatible plug fully without twisting or forcing it; leave damaged or contaminated contacts to the operator or BYD.
- Start the session again and confirm energy begins flowing.
What to expect
Both screens change to active charging and delivered energy begins increasing. A payment approval, cable connection or “please wait” message alone is not a successful charge.
If that did not work
For a point that will not authorise or end a session, call its operator. If normal charging fails at another suitable point when practical, or the car reports a recurring fault or locking problem, ask BYD to check the connector lock and charging-system history.
What to note down for support: The exact message on both screens, AC/DC, post ID and whether the plug latched help separate payment, connection and vehicle faults.
If AC works elsewhere but this post stays on connecting, give the operator the successful comparison and ask it to check authorisation and the charging handshake. If DC works but AC does not, report that distinction to BYD; a successful rapid charge does not prove the AC charging path is sound.
Waiting or charging?
A cable-connected indicator confirms a connection, not energy delivery. Use the active-session and increasing-energy result above before leaving the car to charge.
Related links
Source: DOLPHIN handbook (BYD UK) — PDF 79–83. Checked 22 October 2026.
Sources for these additional checks, reviewed 13 November 2026: Official handbook guidance (BYD UK) · Official handbook guidance (BYD UK) · Official handbook guidance (BYD UK) · Official handbook guidance (BYD UK).