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Published MyBYD guidance.

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BYD DOLPHIN37 published results

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Practical guideGeneral / all-model guidance

BYD Owner Help Hub: start with what is happening

A calm starting point when your BYD will not charge, an app fails, a warning appears or a bill looks wrong. Choose the symptom, find the right guide and know who can help.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Explore 19 related results on this page

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Owner answerBYD DOLPHIN

BYD DOLPHIN scheduled charging did not start: safe UK checklist

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BYD DOLPHIN did not begin charging overnight? Safely test the car schedule, wallbox schedule and immediate AC charging.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=88) — PDF 88–89, PDF 79–83. Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

DOLPHIN CarPlay or Android Auto not connecting

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DOLPHIN Apple CarPlay and Android Auto checks covering USB data cables, wireless permissions, pairing and software versions.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [BYD source](https://www.byd.com/uk/service-maintenance/owners-manual) · [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf) — DOLPHIN RHD 7.2025 EN_V2, separate from SURF; PDF 148–153. Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

BYD DOLPHIN not charging? Safe first checks

Related reading · a matching answer section for this particular question was not found.

DOLPHIN charging troubleshooting for cables, ports, schedules and public chargers, with clear safety and BYD escalation advice.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=79) — PDF 79–83, PDF 88–89. Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

DOLPHIN says key not detected or the NFC card will not work

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BYD DOLPHIN remote-key, key-battery, NFC-card and backup-recognition checks.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [byd.com: owners manual](https://www.byd.com/uk/service-maintenance/owners-manual) · [DOLPHIN handbook (PDF 45–50; printed 44–49)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=49). Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

DOLPHIN NFC card or phone key not working

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BYD DOLPHIN NFC card and Digital Key checks for iPhone or supported phones, including interference, wallet and account guidance.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [DOLPHIN handbook (PDF 47–49)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=47). Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

BYD DOLPHIN breakdown recovery: towing and transport safety

Related reading · a matching answer section for this particular question was not found.

Safe roadside and vehicle-transport steps when a UK BYD DOLPHIN cannot be driven.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [DOLPHIN handbook (PDF 189–190; printed 188–189)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=189). Checked 22 October 2026. (BYD UK)

Owner answerBYD ATTO 2 · BYD ATTO 3 · BYD ATTO 3 EVO · BYD DOLPHIN · BYD DOLPHIN SURF · BYD SEAL · BYD SEALION 7

BYD reversing noise: pedestrian warning sound or a fault?

Related reading · a matching answer section for this particular question was not found.

A reversing sound may be the designed pedestrian warning, but an unfamiliar noise is not a diagnosis. Check your model’s handbook and safe next steps.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [ATTO 2 handbook (PDF 130–131; printed 129–130)](https://www.byd.com/material/byd-site/eu/support/service/manual/20250812/BYD%20ATTO%202%20Owner%27s%20Manual-Right-hand%20Drive-EN.pdf#page=130) · [ATTO 3 handbook (PDF 133–134; printed 132–133)](https://www.byd.com/material/byd-site/eu/support/service/manual/20250327/BYD%20ATTO3%20%282024%29%20Owner%27s%20Manual-Right-hand%20Drive-EN-240801.pdf#page=133) · [ATTO 3 EVO handbook (PDF 172; printed 171)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/07-BYD%20ATTO%203%20EVO%20Owner%27s%20Manual-RHD.pdf#page=172) · [DOLPHIN handbook (PDF 134; printed 133)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=134) · [DOLPHIN SURF handbook (PDF 116–117; printed 115–116)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/01-BYD%20DOLPHIN%20SURF%20Owner%27s%20Manual-RHD.pdf#page=116) · [SEAL handbook (PDF 137–138; printed 136–137)](https://www.byd.com/material/byd-site/eu/support/service/manual/20250327/BYD%20SEAL%20Owner%27s%20Manual-Right-hand%20Drive-EN-250305.pdf#page=137) · [SEALION 7 handbook (PDF 164–165; printed 163–164)](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/13-BYD%20SEALION%207%20Owner%27s%20Manual-RHD.pdf#page=164). Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

DOLPHIN AC and home charging guide

Related reading · a matching answer section for this particular question was not found.

A practical UK guide to AC and home charging for BYD DOLPHIN owners.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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Source: [DOLPHIN UK specification](https://www.byd.com/material/byd-site/uk/pdfs/dolphin/DOLPHIN%202025-0625-BPS-UK-V2.pdf) · [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf). Checked 22 October 2026.

Owner answerBYD DOLPHIN

BYD DOLPHIN parking camera unavailable, dark or blurred

Related reading · a matching answer section for this particular question was not found.

Safe checks for a BYD DOLPHIN parking camera that is blank, blurred, obstructed, flickering or misaligned.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [BYD source](https://www.byd.com/uk/service-maintenance/owners-manual) · [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf) — DOLPHIN RHD 7.2025 EN_V2, separate from SURF; PDF page 136. Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

BYD DOLPHIN stuck on “Charging—connecting, please wait”

Related reading · a matching answer section for this particular question was not found.

DOLPHIN stuck on “Charging—connecting, please wait”? Safely compare the charger, cable, schedule and repeat vehicle-side faults.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=79) — PDF 79–83. Checked 22 October 2026. (BYD UK)

Owner answerBYD DOLPHIN

DOLPHIN warning lights: safe first checks

Related reading · a matching answer section for this particular question was not found.

What to record, when to stop and which visible checks are safe when a DOLPHIN displays one or several warnings.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [byd.com: owners manual](https://www.byd.com/uk/service-maintenance/owners-manual) · [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf). Checked 22 October 2026. (BYD UK)

Software updateBYD DOLPHIN

BYD DOLPHIN software update 2.0.0: features and settings

Related reading · a matching answer section for this particular question was not found.

See what BYD DOLPHIN 2.0.0 changes: the 5.0 screen layout, new voice commands, cruise assistance, sunshade controls and installation steps.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [BYD owner-manual library](https://www.byd.com/uk/service-maintenance/owners-manual) · [BYD DOLPHIN release archive](https://www.bydauto.dk/min-bil/softwareopdatering/softwareopdatering-af-dolphin) · [BYD Europe Service: DOLPHIN 2.0.0, 24 October 2025](https://www.facebook.com/permalink.php?story_fbid=pfbid0ojuYz7ribmfi2QFerdgscvG1nMykPTtPWy6sui63robeueqK3VztXB5GuY74gbeTl&id=61571727224687). Checked 22 October 2026. (BYD UK)

Software updateBYD DOLPHIN

BYD DOLPHIN software update 2.1.0: owner guide

Related reading · a matching answer section for this particular question was not found.

Review the recorded BYD DOLPHIN software update 2.1.0, what may change and the checks to make before and after installation.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [BYD owner-manual library](https://www.byd.com/uk/service-maintenance/owners-manual) · [BYD DOLPHIN release archive](https://www.bydauto.dk/min-bil/softwareopdatering/softwareopdatering-af-dolphin). Checked 22 October 2026. (BYD UK)

Owner answerGeneral / all-model guidance

BYD charging controls: your car, wallbox and tariff are different systems

Related reading · a matching answer section for this particular question was not found.

Before looking for a charging button, identify which system you are controlling: the vehicle, the charger or an electricity supplier's service. A feature advertised for a wallbox does not establish that the same control appears for every BYD vehicle.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [BYD UK Smart Wallbox product page](https://www.byd.com/uk/home-charger). Checked 22 October 2026.

Owner answerGeneral / all-model guidance

Which UK BYD model suits you? Start with evidence

Related reading · a matching answer section for this particular question was not found.

How to identify the right UK BYD model, generation and trim before using model-specific guidance.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

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BYD UK current model catalogue — official source

Owner answerGeneral / all-model guidance

Why charging kWh does not match your BYD’s battery percentage

Related reading · a matching answer section for this particular question was not found.

A charging receipt measures supplied energy, not simply the battery percentage gained. Understand charging losses, cabin use and a careful worked example before assuming a fault.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [Osprey Charging](https://www.ospreycharging.co.uk/post/why-ev-charging-uses-more-kwh-than-battery-size) · [Octopus Electroverse](https://electroverse.com/community/ev-blogs-and-guides/kw-v-kwh-what-s-the-difference). Checked 22 October 2026.

Practical guideGeneral / all-model guidance

BYD not charging overnight: Octopus, Ohme and smart-charger checks

Related reading · a matching answer section for this particular question was not found.

Missed an overnight charge? Follow a practical checklist for your BYD, charger and tariff: identify who controls charging, check targets and timers, and investigate failed starts or restarts without guessing.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [ohme-ev.com: troubleshooting for intelligent octopus go and ohme](https://ohme-ev.com/support/troubleshooting-for-intelligent-octopus-go-and-ohme/) · [ohme-ev.com: how can i keep my ohme charger secure](https://ohme-ev.com/support/how-can-i-keep-my-ohme-charger-secure/) · [ohme-ev.com: my car isnt charging as expected](https://ohme-ev.com/support/my-car-isnt-charging-as-expected/) · [ohme-ev.com: troubleshooting suspended ev errors](https://ohme-ev.com/support/troubleshooting-suspended-ev-errors/) · [ohme-ev.com: prioritise savings or your target with intelligent octopus go](https://ohme-ev.com/support/prioritise-savings-or-your-target-with-intelligent-octopus-go/) · [support.myenergi.com: 18470101583377 zappi Intelligent Octopus Go](https://support.myenergi.com/hc/en-gb/articles/18470101583377-zappi-Intelligent-Octopus-Go) · [support.myenergi.com: 360019305197 Charge Delayed](https://support.myenergi.com/hc/en-gb/articles/360019305197-Charge-Delayed) · [support.hypervolt.co.uk: smart tariffs](https://support.hypervolt.co.uk/en/knowledge-base/smart-tariffs) · [blog.hypervolt.co.uk: hypervolt v2 update dynamic tariffs an update](https://blog.hypervolt.co.uk/en/news/hypervolt-v2-update-dynamic-tariffs-an-update) · [support.indra.co.uk: 29544001447069 Intelligent Octopus Go](https://support.indra.co.uk/hc/en-gb/articles/29544001447069-Intelligent-Octopus-Go) · [wallbox.com: pulsar max integration unlocks the power of intelligent octopus go tariff for ev owners](https://wallbox.com/en_uk/blog/pulsar-max-integration-unlocks-the-power-of-intelligent-octopus-go-tariff-for-ev-owners) · [support.wallbox.com: troubleshooting for all wallbox chargers](https://support.wallbox.com/en/knowledge-base/troubleshooting-for-all-wallbox-chargers/) · [andersen-ev.com: tariffs charging](https://andersen-ev.com/pages/tariffs-charging) · [octopus.energy: faq syncenergy signup](https://octopus.energy/blog/intelligent-go-faqs/faq-syncenergy-signup/) · [support.easee.com: 33123627163281 Smart Charging Information and Solutions](https://support.easee.com/hc/en-gb/articles/33123627163281-Smart-Charging-Information-and-Solutions) · [octopus.energy: octopus charge setup](https://octopus.energy/blog/intelligent-go-faqs/octopus-charge-setup/) · [octopus.energy: octopus charge faqs](https://octopus.energy/blog/octopus-charge-faqs/) · [octopus.energy: evc support](https://octopus.energy/evc-support/) · [octopus.energy: intelligent octopus go smarter charging for a greener grid](https://octopus.energy/blog/intelligent-octopus-go-smarter-charging-for-a-greener-grid/) · [octopus.energy: go](https://octopus.energy/smart/go/) · [ovoenergy.com: charge anytime terms](https://www.ovoenergy.com/terms/charge-anytime-terms) · [ovoenergy.com: charge anytime](https://www.ovoenergy.com/electric-cars/charge-anytime) · [eonnext.com: smart](https://www.eonnext.com/tariffs/next-drive/smart) · [eonnext.com: support](https://www.eonnext.com/tariffs/next-drive/smart/support) · [edfenergy.com: goelectric](https://www.edfenergy.com/electric-cars/ev-tariffs/goelectric) · [edfenergy.com: smart charging bolt on](https://www.edfenergy.com/electric-cars/ev-tariffs/smart-charging-bolt-on) · [scottishpower.co.uk: ev optimise](https://www.scottishpower.co.uk/support-centre/ev-optimise) · [britishgas.co.uk: ev tariff.html](https://www.britishgas.co.uk/energy/ev-tariff.html) · [Octopus Energy](https://octopus.energy/blog/intelligent-go-faqs/) · [Ohme UK](https://ohme-ev.com/support/how-do-i-choose-the-right-target-for-my-car/). Checked 22 October 2026.

Owner answerGeneral / all-model guidance

BYD software update stalled or failed: safe UK owner checks

Related reading · a matching answer section for this particular question was not found.

A paused BYD update display is not proof that installation has failed. Keep the car parked and follow its displayed estimate. Retry only after a reported failure and the exact handbook prerequisites; do not disconnect power, factory-reset or drive to clear a failed update.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [byd.com: contact us](https://www.byd.com/uk/contact-us) · [ATTO 3 EVO handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/07-BYD%20ATTO%203%20EVO%20Owner%27s%20Manual-RHD.pdf#page=187) — PDF187, PDF150–151, PDF135. Checked 22 October 2026.

Owner answerGeneral / all-model guidance

BYD software updates: how to check and install in the UK

Related reading · a matching answer section for this particular question was not found.

Install an offered BYD OTA update through your car’s software-version screen, or the BYD app where supported. Match your model’s menu and safety requirements; the app cannot force a release that has not been offered to your car.

Read the complete response and warnings on the source page. This preview is not a diagnosis or permission to drive.

Sources linked by this page

Source: [ATTO 2 handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/04-BYD%20ATTO%202%20EV%20Owner%27s%20Manual-RHD.pdf#page=144) · [ATTO 3 handbook](https://www.byd.com/material/byd-site/eu/support/service/manual/20250327/BYD%20ATTO3%20%282024%29%20Owner%27s%20Manual-Right-hand%20Drive-EN-240801.pdf#page=150) · [ATTO 3 EVO handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/07-BYD%20ATTO%203%20EVO%20Owner%27s%20Manual-RHD.pdf#page=187) · [DOLPHIN handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/03-BYD%20DOLPHIN%20Owner%27s%20Manual-RHD.pdf#page=146) · [DOLPHIN SURF handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/01-BYD%20DOLPHIN%20SURF%20Owner%27s%20Manual-RHD.pdf#page=135) · [SEAL handbook](https://www.byd.com/material/byd-site/eu/support/service/manual/20250327/BYD%20SEAL%20Owner%27s%20Manual-Right-hand%20Drive-EN-250305.pdf#page=153) · [SEAL 2026 handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/08-BYD%20SEAL%202026%20Owner%27s%20Manual-RHD.pdf#page=184) · [SEALION 7 handbook](https://www.byd.com/material/__EU/byd-site/byd-uk/manuals/owner/13-BYD%20SEALION%207%20Owner%27s%20Manual-RHD.pdf#page=180) · [byd.com: owners manual](https://www.byd.com/uk/service-maintenance/owners-manual). Checked 22 October 2026. (BYD UK)

These results link to published MyBYD guides. Before following any steps, check that the guide covers your car and read its warnings.

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