OWNER ANSWER
How to reset BYD settings safely
For a frozen display or a temporary connection problem, try the documented display restart before a full reset. A factory or master reset can remove profiles, paired phones, permissions and personal settings, so use it only when the car’s menu instructions or BYD support calls for it.
- Identify whether the problem is with the display or a particular setting.
- For an unresponsive screen, follow the normal display-restart guide for your model. Safety note: Wait until any OTA installation has finished before restarting or resetting. Interrupting update power can leave the installation incomplete; a factory reset can also erase saved configuration.
- Test the original function after the home screen has loaded.
- If BYD support recommends a full reset, read the car’s confirmation screen and check which settings and access methods will be removed before confirming.
Restart or factory reset?
A restart closes and reloads the display system without intentionally erasing preferences. Restoring settings is a separate operation. BYD Europe’s FAQ calls Settings → Version → Factory Reset a “soft reset”, but the vehicle manuals describe an infotainment factory reset; treat it as a reset that may erase settings.
If that did not work
If the screen still fails after its normal restart, ask BYD to check the infotainment fault and software version. Brake, steering, airbag or high-voltage warnings need the response for that warning rather than a settings reset.
Related links
Source: BYD UK official source · BYD FAQ: restart/reset wording. Checked 22 October 2026.