Skip to content

OWNER ANSWER

BYD QR code not showing? Checks before pairing

If your BYD has never appeared in the app and the car’s pairing QR code is missing, ask the supplying dealer to confirm cloud activation and the exact owner email on the vehicle record. If you are still at app sign-in, check your inbox and junk folder for the email verification code. That code verifies your account, while the QR code on the centre display is for linking the car.

Blue BYD illustration beside a crossed-out QR code, a phone and a cloud account icon.
  1. Ask the supplying BYD Store to confirm activation and that its owner email matches your app account.
  2. Check the centre display’s data connection, date and time.
  3. Open the vehicle linking screen on the centre display. In the [BYD Europe FAQ](https://www.byd.com/eu/ownership/faq), open the QR-code question for BYD’s pairing video. The menu can vary by model and software.
  4. Sign in to the current UK BYD app with the correct region and account email, and allow camera access for pairing. Scan the code shown on the centre display when the app asks.
  5. Restart the app and the normal vehicle session once, then check the linking screen again.

What to expect

The confirmed owner account binds to the correct car and the app shows that vehicle. A visible QR code alone does not prove dealer activation or account binding is complete.

If that did not work

If activation is confirmed but pairing still fails, ask BYD to check the VIN, owner binding and rejected or missing QR screen. BYD UK Customer Service is listed as 00800 10203000, option 1, or +44 20 3307 2546 where the freephone number is chargeable.

What to note down for support: Have the model, supplying BYD Store, owner name, account email, app version, VIN and a private screenshot ready. Keep QR codes, VINs and one-time codes out of public posts.

Used cars and previous owners

Contact the seller and BYD through an official private channel if a previous owner remains linked. Have purchase evidence and the account email ready. Authorising a family member and transferring ownership are different processes.

No activation email?

BYD says it sends neither an “app ready” confirmation nor an emailed activation link. The supplying dealer follows the standard cloud-service activation process.

Which code is the app asking for?

For an email verification code, check the inbox and spam folder for the email registered with the dealer. For a vehicle-pairing QR code, use the car’s linking screen and have the dealer confirm activation if it is missing. An operation password is for remote controls; use My Account → Settings → Remote Control Verification to change it, or choose Forgot your password there if needed. Labels can change with app versions.

Related links

BYD app connection checks · BYD app setup and owner routes · Find your model’s handbook

Source: BYD Europe FAQ · BYD Europe App Community: owner binding and Authorisation · BYD UK Customer Service. Checked 22 October 2026.

Share BYD app access with a second driver

Activation and code guidance: BYD Europe FAQ; customer-service option checked against BYD UK contact details, 13 November 2026.

Was this page helpful?

Help another BYD owner

If this page could help someone, share the link.

About your feedback

Feedback is optional and counted privately for this page version. There are no public scores. The feedback store does not record your name, question or IP address. This browser can remember that you voted; clearing browser storage lets you vote again. Standard hosting logs still apply. These votes are not counts of unique owners or vehicle faults.

Privacy policy
Share this page

Help another BYD driver.

WhatsAppFacebookEmailText messageNothing is sent until you choose a recipient and confirm in your app. Sharing services have their own privacy policies.