OWNER ANSWER
BYD CarPlay or Bluetooth audio stops after a phone call
If music does not return after a call, first end any remaining call or voice session and select the intended audio output. Then return the car to the right media source and check media volume, which can differ from call volume.
- Park before using the screens.
- End the call and check that no voice assistant or voice-message session remains active. Safety note: Wait for an active OTA installation to finish before restarting. Keep another authorised access method if removing a phone pairing, particularly when that phone is also a Digital Key; a vehicle factory reset or 12V disconnection is not needed for these checks.
- Use the phone’s audio-output control to select BYD, CarPlay or Android Auto rather than earbuds or the phone speaker.
- Select the intended media source on the car.
- Raise media volume to a normal listening level.
- Close and reopen the affected app, then reconnect phone projection using its ordinary control.
Narrow down the affected source
If native radio works but one phone app does not, focus on that session rather than assuming the speakers failed. Compare wired and wireless only if your exact setup supports both. For wired CarPlay, compare a compatible data cable and port. For wireless CarPlay, check Bluetooth, Wi-Fi and Auto-Join for its network.
If the session remains stuck
Once updates have completed, restart the phone and display using their normal controls. Keep the original connection details before forgetting and setting up the car again.
If that did not work
If this returns after calls with more than one supported phone, or began after an OTA, report the full sequence to BYD or the authorised repairer. Say whether the whole projection session failed or only call/media audio.
What to note down for support: Include phone/OS and vehicle versions, source, connection type, exact error and what restored sound.
Related links
Source: BYD UK official source · Apple CarPlay troubleshooting. Checked 22 October 2026.