Privacy

MyBYD is the controller of personal information submitted directly through this website. Use the contact route for questions, correction, deletion or other rights requests.

Contact enquiries may include your name, email address, selected topic, message, consent record, submission time and limited technical security information. Anonymous range reports do not request names, registrations, exact routes or contact details.

Pulse OTA, issue and fix submissions may request model, model year, software version, mileage band, broad UK region, problem category, dates and optional app or phone-version details. We do not request a name, email address, VIN, registration number, full postcode or exact location. Approved information may be published only in aggregated or clustered form with its sample size and evidence label.

My Garage uses your browser local storage. Vehicle nickname, model, mileage, software version and reminders remain on your device and are not submitted to MyBYD by the tool. Clearing browser data or deleting the garage removes them.

Enquiries and community submissions are processed to answer requests, moderate and publish useful community evidence, operate the service, prevent abuse and keep appropriate records. Ordinary enquiries are intended to be retained for no longer than 24 months, subject to unresolved matters or legal obligations.

Essential cookies are used for protected administration and security. We do not sell contact details or individual community submissions. Necessary hosting or technology providers may process limited data on our behalf. UK data protection law may give you rights to access, correct, erase, restrict or object to processing and to complain to the ICO. Avoid sending VINs, registrations, financial information, precise locations, account screenshots or sensitive personal details.