OWNER ANSWER
BYD UK roadside assistance: breakdown and emergency help
For a BYD breakdown, call BYD Assistance on +44 20 3307 2546 once you and your passengers are safe. The official UK assistance page lists round-the-clock help; the adviser can confirm your cover and arrange the appropriate response.
- Get yourself and passengers to a place clear of traffic where possible.
- Call the assistance number in your vehicle documents or +44 20 3307 2546. Safety note: For immediate danger, fire or an unsafe live-lane position, call 999 and follow emergency instructions. Traffic and damaged electrical parts can injure people; keep clear rather than attempting a roadside repair.
- Give your location, registration, exact model and the fault or incident.
- Say whether the car can move safely and whether any wheel or parking brake is locked.
- Ask the provider to confirm the proposed help and any charge before independently booking recovery.
- Follow the agreed recovery or onward-travel arrangement.
What cover should I expect?
BYD’s current page distinguishes assistance benefits and eligible incidents from help that may be chargeable. Check the delivery date, service requirements and the terms issued for your vehicle; ask the adviser to confirm eligibility for this incident.
If that did not work
If the incident is outside the included cover, ask what paid help is available or use your own breakdown provider. For a motorway stop, use the motorway guide below and the road operator’s instructions first.
What to note down for support: The safe location, exact car, incident and passenger support needs help the adviser arrange the right response.
Related links
Source: BYD UK Assistance. Checked 22 October 2026.