OWNER ANSWER
Original SEAL wireless phone charging gets hot or stops
Take the phone off the charging pad if it becomes too hot or charging stops, and let both the phone and pad cool before trying again. On the original SEAL, wireless charging needs a Qi-certified phone lying flat and aligned on the pad. A thick case, movement or an object between the phone and pad can interrupt it.
Original SEAL, RHD EN-250305; equipment as fitted. This procedure has not been checked against the 2026 facelift handbook.
- If the phone or pad is hot, remove the phone and allow them to cool before another charging attempt. Follow any temperature warning shown by the phone. Safety note: Keep metal objects, chipped cards and liquids away from the charging area; a metal object may be hot, so do not pick it up bare-handed. Keep the smart key at least 25 cm away while charging and check the phone only when safely stopped.
- Check the pad is clear. Remove a thick case or a case containing cards or metal attachments before testing, and check that the phone is Qi-certified.
- With the car on and the relevant wireless charger enabled on the screen, lay the phone screen-up, flat on the rubber pad. Align its charging coil with the marked charging area.
- Look for the charging indication on the phone and the infotainment screen. If moving the phone slightly restores charging, leave it centred rather than wedged at an angle.
- If it charges while stationary but stops on bumps, check whether the phone is sliding out of position. The handbook describes interrupted charging on rough roads.
What success looks like
The phone shows that it is charging and remains correctly positioned. Charging can stop at high temperature and resume after cooling; a charging pause is not by itself proof that the vehicle charger has failed.
If that did not work
If the cooled, correctly positioned phone still will not charge, compare another known-compatible Qi phone if one is available. If only one phone fails, check its charging compatibility, case and manufacturer guidance. If both fail on the same pad, ask BYD to check that pad and its power/control. Tell them whether the fault affects the left side, right side or both, and whether it only happens after warming up. Use a suitable USB charging cable as an alternative rather than modifying the tray.
Useful next steps
BYD SEAL RHD EN-250305 handbook, PDF pages 168, 169. Checked 13 November 2026.
Open source (BYD UK)