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DOLPHIN SURF CarPlay or Android Auto not connecting

For DOLPHIN SURF CarPlay or Android Auto problems, start with one unlocked phone and the connection method supported by your car. Check the data cable or wireless settings, then approve the projection prompts on both screens.

Illustration for BYD DOLPHIN SURF Apple CarPlay and Android Auto connection checks.
  1. Park and unlock the phone. Safety note: Set up while parked because screen changes distract from driving; keep factory resets and unofficial software out of this connection test, as they can remove settings or introduce unrelated problems.
  2. Temporarily switch off Bluetooth on other previously paired phones nearby.
  3. Choose the CarPlay or Android Auto connection method shown for your car.
  4. For wired use, connect a known data-capable cable to the vehicle’s USB data-transfer port.
  5. For supported wireless use, enable Bluetooth and Wi-Fi.
  6. Open the CarPlay or Android Auto application and accept the required prompts on both screens.
  7. Update the phone and projection components through their official stores.

What the result tells you

Bluetooth calls and phone projection are separate connections. A phone that charges over USB may still have no data connection. Wireless phone charging is also separate from wireless projection. If it drops only in one location, compare elsewhere for wireless interference.

If that did not work

If the supported connection still fails, remove only the affected pairing from the phone and car, restart normally and pair once again. Compare a second compatible phone and, for USB, a second data cable. If both supported phones fail, ask a BYD dealer to check projection support for the exact vehicle software and the failed USB or wireless path. Use a wired or wireless method listed in your car’s own instructions or confirmed for the matching build; the UK feature listing names CarPlay and Android Auto without confirming every connection combination.

What to note down if you need support: phone model and operating-system version, full vehicle software version, wired or wireless method, exact message and which comparison worked. Keep an owner-confirmed workaround with its matching build conditions.

Related links

Source: BYD source · BYD source · DOLPHIN SURF handbook — DOLPHIN SURF RHD handbook, separate from DOLPHIN. Checked 22 October 2026.

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