OWNER ANSWER
DOLPHIN SURF parking camera is blank or unclear
For a blank or blurred DOLPHIN SURF camera view, park, check the accessible lenses and let the infotainment system finish starting. Then compare the fitted views individually so you can identify which one is affected.
- Park before opening camera controls. Safety note: A black, frozen or distorted picture can hide an obstacle, so use direct observation and mirrors and stop the manoeuvre if the path is unclear. Keep high-pressure jets and adjustment tools away from the lenses to avoid damage.
- Check that doors and the tailgate are closed and mirrors are normally extended.
- Inspect accessible fitted camera lenses for water, dirt, snow, ice or visible damage.
- Clean accessible lenses gently with suitable vehicle-care materials.
- Let the multimedia system finish starting, then open Vehicle View on the touchscreen or press the steering-wheel camera button if panoramic view is fitted.
- Tap the front, rear, left and right view buttons one at a time and compare them with the stitched view. Use the body-transparency button to distinguish the underbody picture from a live single-camera view.
What to expect
After start-up, the fitted camera views show the surroundings without a persistently black or frozen section. Check any stitched view as well as each camera; the camera image remains an aid alongside direct observation.
A stored transparent underbody image can remain from the previous switch-off until the car moves; a complete update needs more than one vehicle length. It is not a live view through the car. Do not move into an unseen space merely to refresh it.
If that did not work
If cleaning and normal start-up do not restore the view, ask a BYD repairer to inspect the affected camera, connection and alignment. Mention any mirror, bumper, tailgate or body work, impact or accompanying electrical warning. Persistent flicker, changed alignment and repeated unavailability need that check.
What to note down if you need support: affected view, complete message, software version, recent body work and a parked photograph of a persistent fault.
If only the underbody picture is old but the live views work, report that distinction. If one live view stays blank after startup, name that camera and ask for its signal and connection to be checked.
What the result tells you
Wide-angle lenses can bend straight lines; that alone is different from a missing live view or changed joins after mirror or body work.
Related links
Source: DOLPHIN SURF handbook (BYD UK) — DOLPHIN SURF RHD handbook, separate from DOLPHIN; PDF pages 117–119. Checked 22 October 2026.
Sources for these checks, reviewed 13 November 2026: Official handbook, PDF page 117 (BYD UK) · Official handbook, PDF page 118 (BYD UK) · Official handbook, PDF page 119 (BYD UK).