Start a session
- Check the post, Type 2 cable and inlet are clean and undamaged.
- Connect fully, then confirm charging or a deliberate schedule on the vehicle.
- At a public post, complete any operator-app or card authorisation.
Home charging checks
If the session waits or runs slowly, check the charge limit, timer, wallbox schedule and household load balancing. Test immediate charging with one controller active.
When not to retry
Stop if a connector becomes unusually hot, the cable or inlet is damaged, protection repeatedly trips or the vehicle shows a persistent warning. Arrange qualified assistance.
Step-by-step charging diagnosis
- Photograph the vehicle and charge-point messages before changing any setting.
- Disable every timer, then start one immediate AC session.
- If it starts, stop normally and create one vehicle schedule at least ten minutes ahead.
- If it does not start, test a different known-working compatible post or cable where practical.
- Re-enable only one wallbox, tariff or solar control at a time.
What each result means
- Immediate charging works: the cable and basic AC path are working; investigate timers, authorisation or load control.
- Another post works: the original charge point, installation or operator is the likely focus.
- Every suitable post fails: save the vehicle warning and arrange BYD diagnosis.
- The rate changes during the session: compare battery level, temperature and home load before treating it as a fault.
Safety limit
Never use an extension lead or domestic adaptor unless the exact vehicle handbook and approved equipment explicitly permit it. Stop for heat, burning smell, arcing, damaged pins, water ingress or repeated protective tripping.
Manufacturer reference
Use the linked manufacturer document or page alongside the instructions supplied with your exact vehicle.
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