OWNER ANSWER
DOLPHIN AC and home charging guide
To charge your DOLPHIN at home, connect it to compatible charging equipment and start the session using the charger’s normal controls. Check that both the car and charger show energy flowing; “connected” or “waiting” means it has not started yet.
- Check the cable and plug are in good condition before connecting.
- Park, switch the vehicle off and seat the compatible connector fully. Safety note: If a plug is damaged, unusually hot, smells burnt or shows smoke or arcing, stop using it and keep clear. Repeated electrical trips need the installer; reconnecting can worsen an electrical fault.
- Authorise the session using the method your wallbox or public AC post requires.
- Check the car and charger for an active charge and increasing delivered energy.
- For a delayed session, follow the wallbox or tariff provider’s approved setup. The cited vehicle handbooks restrict the car’s scheduled-charging function to compatible BYD slow AC equipment and instruct owners to turn it off with non-BYD-certified equipment.
- If an approved schedule fails, compare one normal immediate session where the provider permits it, checking the price first and restoring smart control afterwards.
What affects the speed?
Match the DOLPHIN version and model year; DOLPHIN SURF is a separate car. The available supply, cable, charger limits, load management and battery temperature can all affect the actual rate.
What the status tells you
Waiting with a future start time points to the schedule. A reached target means the selected request is complete. A fault message or failure during a normally authorised immediate session needs a connection, supply or vehicle check.
If that did not work
If this point fails but the car charges normally elsewhere on suitable AC equipment, ask the installer or operator to check its supply and session log. If the same fault follows the car across suitable equipment, ask BYD to check charging-system fault history and connector locking.
What to note down for support: For a failed session, give support the car/charger model, both messages, battery level, active schedule and whether an immediate AC session worked.
Related links
Source: DOLPHIN UK specification · DOLPHIN handbook. Checked 22 October 2026.